In mid November I purchased four knives from Smoky Mountain Knife Works, I thought my order was sufficient to qualify for the free Kershaw Tension in my order. After I placed the order, I realized that I was a couple dollars short of the qualification for the Black Friday "Free Gifts" so I placed one more order to put me over the top. However, on my order receipt my freebie was not included. So I assumed it had to be on one order and not a combined order.
I was going to just let it go, but I emailed smkw and advised them of my mistake. The very next day I received an email from Ms. Shelly Sarnette, customer service rep. from smkw, she agreed with me that the order had to be on the same order. However, she was going to send me the promotional Kershaw knife anyway.
Four days later I received my order (Free Priority Mail) but the Kershaw was not included in the package. Believing that it was just a inner communication error, I let it go being that it was my mistake anyway.
The next day, I received another prepaid Priority Mail package. Yes, it was my Kershaw Tension. (Pictured below)
Thank you Ms. Sarnette.
It's always important to know what you don't know.