Queen customer service

[TAB2you]

Gents,

As part of my trading I had done I ended up with an older queen #32 congress in red bone. The knife was in pretty good shape but had a little wobble in a sheepsfoot blade. I wanted to know a date as well, so I wrote out a letter asking Queen to look it over and see what they could do about the wobble. I had to follow up several times ia email for updates, but yesterday I learned the Queen was coming home! Here's the neat part: my Queen is not a Queen! It appears someone used the blades into a different frame. I never knew! But because of the month long wait and the fact that Queen couldn't fix it they're sending me a replacement knife as well. I gotta tell you, that's some seriously good customer service, and unexpected. I will buy more queen products in the future, even with the d2 steel issues I had.

I will post pictures of the knife upon the return.

Best,
Tab

[gringo]

good for you, they sure tell the rest of us to get a life...no problem with their quality.

[TAB2you]

http://allaboutpocketknives.com/knife_f ... =2&t=31063

I posted the rest of the story into General, with pictures of the knives.

TAB

[Keystone]

I've dealt with Queen staff several times by phone and trips to factory store. They have been conistently helpful, easy going and willing to talk knives to a newbie. If you get the folks at Ontario knives, they are polite, but you will probably soon ask to get the Titusville contact. Ms. Jenny Moore is the best - very knowledgable!
Dan