Great Customer Service by CASE

longbeachbum · Post by **longbeachbum** » Tue Oct 18, 2005 12:19 am

I'd just like to thank PA Knives and Bryan for directing me to the Case Repair Dept. in response to my inquiry regarding a Case stag lockback with wobbly blade.

I got the knife back today, and it's not only walkin and talkin, it's looks like it's been buffed, polished, and sharpened. It looks like a mint out of the box knife, and it didn't before.

They fixed it with no charge even though it is 25 years old and I'm not even the original purchaser. I expected this to take a lot longer, and I expected to pay something for the work.

Obviously, I couldn't be happier with the level of service I received.

Thanks again you guys!

Jim

Hawke · Post by **Hawke** » Tue Oct 18, 2005 10:53 am

I had the same experience myself. Above and beyond the call of duty when asked for something "ligit"

One of the reasons Case ....(Built in USA) is a top level knike company and the best ....IMO to collect!