Case Warranty Valid for Broken Spring?

The W.R. Case & Sons Cutlery Company has a very rich history that began in 1889 when William Russell (“W.R.”), Jean, John, and Andrew Case began fashioning their knives and selling them along a wagon trail in upstate New York. The company has produced countless treasures and it continues to do so as one of the most collected brands in the world.
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Bill-in-Texas
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Case Warranty Valid for Broken Spring?

Post by Bill-in-Texas »

Hello...
I've got a 087PE Stockman ('65-'69 vintage) that apparently has a broken spring. The main blade won't close completely. When opened, it feels like it's not under tension. I can't see any sign of a break from the outside but, something is clearly fouled up.
Anyone have experience with the Case warranty department for this kind of repair?
I welcome & appreciate all suggestions and insight!
-Bill
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IMBand
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Re: Case Warranty Valid for Broken Spring?

Post by IMBand »

Send it in. Seems like I only hear good things about the Case Warranty Center. Be sure to specifiy wether newer parts are acceptable to you in your note. I sent one knife in with a bad blade and they replaced it with a newer one and that was perfectly OK on that knife, it came back looking and operating as new.....no charge.

IM
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knifeaholic
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Re: Case Warranty Valid for Broken Spring?

Post by knifeaholic »

In my experience with Case repairs, a broken backspring is ALWAYS covered under warranty. Case will most likely replace the knife rather than replace the spring though, since most of their tooling has changed since that era. But for the 087 pattern I do not know that for a fact.

From what you have described though, it may be a worn out tang not a broken backspring. That would no be covered under warranty.
Steve Pfeiffer, author of Collecting Case Knives: Identification and Price Guide published by Krause Publications.
Bill-in-Texas
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Re: Case Warranty Valid for Broken Spring?

Post by Bill-in-Texas »

IM, that's good to know they've got a good warranty; I'm definitely sending it in.
knifeaholic wrote:...From what you have described though, it may be a worn out tang not a broken backspring. That would no be covered under warranty.
Knifeaholic,
You may be right. The blades are full and unsharpened since the factory but, that doesn't preclude a worn-down tang. I'm really not sure. I suspect you are correct since the backspring is solid, showing no sign of being broken. It is, however, slightly more sunken than the backspring for the spey & pen blades (which have strong snap).

It would be a shame to relegate this one to a drawer; it's got nice, uncracked, dark Rogers redbone handles.

It's worth a shot... It's going out tomorrow!
-Thanks for the responses!
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Cutty
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Re: Case Warranty Valid for Broken Spring?

Post by Cutty »

Bill

If you want the knife back rather than a current stock replacement, wether they can fix it or not, you need to add a note and they will contact you. Put your phone # and e-mail address in the note as well.
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Bill-in-Texas
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Re: Case Warranty Valid for Broken Spring?

Post by Bill-in-Texas »

Cutty wrote:Bill

If you want the knife back rather than a current stock replacement, wether they can fix it or not, you need to add a note and they will contact you. Put your phone # and e-mail address in the note as well.
Cutty, that's good advice!... Using their form, I did just that when I mailed the knife out this morning.
Bill-in-Texas
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Re: Case Warranty Valid for Broken Spring?

Post by Bill-in-Texas »

-As Knifeaholic has surmised, probably...

-a worn tang
Image

Another view
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What would be my best option for the repair? Blade replacement?
-I imagine finding a correct-stamped blade would be improbable...

Tang stamp
Image
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Elvis
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Re: Case Warranty Valid for Broken Spring?

Post by Elvis »

Yes, backsprings are covered under the warranty. If tooling has changed on that model since yours was made, the factory will not have the old parts and will offer you a new knife like Knifeaholic said. If that's the case and you don't want the knife replaced, I may have the correct backspring.
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