Not receiving email notifications after a sale or offer

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bdev
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Not receiving email notifications after a sale or offer

Postby bdev » Sun May 13, 2018 4:13 pm

I know this has been address in a previous thread but wanted to let Bryan know I am also having the same problem.
Thanks.....Bruno

Edit: When I log on to my store, I do see a message if I have an order or offer, just not receiving a notification email.
Queen City. My favorite! Bruno. ::tu::
Visit my AAPK Store "Hudson Valley Knives" at http://www.allaboutpocketknives.com/catalog/bdev

stagman
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Re: Not receiving email notifications after a sale or offer

Postby stagman » Sun May 13, 2018 6:52 pm

**********Bryan***********
after seeing Bruno's post, I had not had any questions or
nothing from the store
I sent a email thru your contact store owner deal,,
and that does "Not Work" either,
I gave it a couple hrs to come in and Nothing
It said when I sent it that it was success full ,,
but it was not ,, never got it, so you may have several different problems

BRUNO, thats the way mine was 2 days ago then Bryan got a email thru
now there must be another problem with contact seller email as well

Will
http://www.allaboutpocketknives.com/stagman

stagman
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Re: Not receiving email notifications after a sale or offer

Postby stagman » Sun May 13, 2018 10:55 pm

Bryan
tried 2 different email addies going thru the contact store
owner deal, both said success, either one of them did not come in..
so the store or stores are not getting the messages from folk's

Will

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bdev
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Re: Not receiving email notifications after a sale or offer

Postby bdev » Wed May 16, 2018 12:06 pm

I'm now receiving an email but it is about 24 hours after the sale.
Queen City. My favorite! Bruno. ::tu::
Visit my AAPK Store "Hudson Valley Knives" at http://www.allaboutpocketknives.com/catalog/bdev

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Bryan
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Re: Not receiving email notifications after a sale or offer

Postby Bryan » Tue Jun 05, 2018 3:38 pm

This should not be an issue any longer for anyone at this time.

It is a temporary phenomenon that we have seen in the past that appears to happen because the mail server from where AAPK's emails are sent gets listed by one or more of the many blacklist agents for sending spam.

It generally only affects a handful of email addresses who use these lists as spam filters.

The rarity of the occurrences has kept me from perusing a different email solution for the stores than we are using now, but if it becomes more commonplace, I will take that action.

I do have a way to identify these incidents & can now get emails caught up in the mess to get out late so I'll be monitoring the situation & making sure the store owners get the emails late rather than not at all if it happens again.
Bryan


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