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New Buyer Unable to Complete His Purchase

Posted: Wed Dec 29, 2021 4:30 pm
by Paladin
Bryan,
I am trying to help a new buyer complete his purchase but he is unable to get it done. When the page with 6 steps comes up, he cannot get past Step 2. He is a member but is not signed in.
When he gets to Step 2, there is no drop down or little dart. It is a dead end.

Can you help?

Ray

Re: New Buyer Unable to Complete His Purchase

Posted: Wed Dec 29, 2021 10:32 pm
by Madmarco
Perhaps because he's not signed-in Ray? ::shrug:: 8)

Re: New Buyer Unable to Complete His Purchase

Posted: Wed Dec 29, 2021 10:33 pm
by orvet
I don't think that would be a factor because people who are not members can purchase from our stores. At least that is my understanding from Bryan's postings before the new format for the stores was activated.

Re: New Buyer Unable to Complete His Purchase

Posted: Thu Dec 30, 2021 2:39 am
by Bryan
Hi Ray,

::hmm:: Can you email me the buyer's email? I'll see if I can get things figured out.

Re: New Buyer Unable to Complete His Purchase

Posted: Thu Dec 30, 2021 3:01 am
by Paladin
Bryan wrote: Thu Dec 30, 2021 2:39 am Hi Ray,

::hmm:: Can you email me the buyer's email? I'll see if I can get things figured out.
Done and thanks.

Ray