The warranty and repair section on the Case web site very clearly states, unless you tell them not to do so, if the knife is covered by their warranty and they can not repair it they may replace it with a new knife of a similar pattern. The return form has a box to check - “Does your knife have sentimental value?” You select either Yes, or No. If you select “yes” and they cannot repair it they will return the knife you sent.
If your knife meets our warranty guidelines and cannot be repaired, we may, at our discretion, offer to replace it with a currently manufactured knife that most closely matches the one you sent. If you decide to accept the replacement knife option, your old knife cannot be returned. A knife with sentimental or collectible value will be returned and not replaced as noted.
If your knife can be repaired and is not covered by our warranty, you will be notified of any non-warranty charges by mail. If your knife cannot be repaired and does not meet our warranty guidelines, it will be returned 'as is.' Some knives cannot be repaired depending on the availability of parts.
The repair request form:
Please list details for the knife submitted in the following section:
For warranty requests please choose "warranty" in the form below, for repair requests please choose "repair". Click here for full warranty details
Warranty Issue, or Repair Work Requested? *
Purchase Date *
Date of original purchase
Knife Description *
Item #, handle color, pattern, etc. Please provide as much info as possible: 0/200
Describe Issue or Work Requested: *
Additional Explanation or Comments:
Photos of Your Item (REQUIRED): *
Photo(s) MUST include date stamp (on one of the blades), all blades open and visible, and the damage. You can include up to THREE photos with a maximum size of 5MB each.
Does Your Knife Have Sentimental Value? *
Unless there has been a change in policy in the past year, I do not understand why they would not replace the handle covers on the OP knife with the current production yellow Delrin. They replaced the pearl on a 100+ year old long out-of-production pattern I sent them. It came back beautiful. (I did not request a warranty repair, I paid for the labor and material. Very reasonable cost IMHO.)