Great Customer Service by CASE
Posted: Tue Oct 18, 2005 12:19 am
I'd just like to thank PA Knives and Bryan for directing me to the Case Repair Dept. in response to my inquiry regarding a Case stag lockback with wobbly blade.
I got the knife back today, and it's not only walkin and talkin, it's looks like it's been buffed, polished, and sharpened. It looks like a mint out of the box knife, and it didn't before.
They fixed it with no charge even though it is 25 years old and I'm not even the original purchaser. I expected this to take a lot longer, and I expected to pay something for the work.
Obviously, I couldn't be happier with the level of service I received.
Thanks again you guys!
Jim
I got the knife back today, and it's not only walkin and talkin, it's looks like it's been buffed, polished, and sharpened. It looks like a mint out of the box knife, and it didn't before.
They fixed it with no charge even though it is 25 years old and I'm not even the original purchaser. I expected this to take a lot longer, and I expected to pay something for the work.
Obviously, I couldn't be happier with the level of service I received.
Thanks again you guys!
Jim