Page 1 of 1

Does Case have a shop?

Posted: Wed Sep 28, 2005 9:58 pm
by longbeachbum
This is probably a Question for Bryan or PA Knives. Does Case have a shop where you can send knives to for repairs or just a tune up? I have a beautiful used 10 dot sambar stag small lockback, but there is so much play in the blade, I can take no pleasure in it. I'd really like to get it tightened up and start using it. Does Case do repair work on their knives and have a shop where they can be sent? I went to the Website but didn't see anything along these lines.

If not, does anyone have any suggestions where to go for work such as this?

Thanks,

Jim

Posted: Thu Sep 29, 2005 12:22 pm
by PA Knives
Contact CASE directly. They do have a shop and will stand behind there product. Also, if you read Knife World Magazine there are always ads by repairmen willing to do work on your knives. I think that Byran can provide you with links or contacts! I would even consider sending them an email or a phone call (how primitive!) Good luck and let us know how it works out.

Posted: Thu Sep 29, 2005 12:37 pm
by Bryan
Hi Jim,

Case's repair department should fix you right up. Here is the email...
[email protected]

Bryan

Posted: Fri Sep 30, 2005 5:41 am
by longbeachbum
Thanks very much PA knives and Bryan!

I sent an e-mail to Case today and did get a response. I'm going to mail them the knife tomorrow. I'll let you know how things turn out.

Great Customer Service by CASE!

Posted: Tue Oct 18, 2005 12:17 am
by longbeachbum
Thanks again to PA Knives and Bryan for directing me to the Case Repair Dept. in response to my inquiry regarding a stag lockback with loose blade.

I got the knife back today, and it's not only walkin and talkin, it's looks like it's been buffed, polished, and sharpened. It looks like a mint out of the box knife, and it didn't before.

They fixed it with no charge even though it is 25 years old and I'm not even the original purchaser. I expected this to take a lot longer, and I expected to pay something for the work.

Obviously, I couldn't be happier with the level of service I received.

Thanks again you guys!

Jim