All About Pocket Knives

I sent a 110 for warranty work back in mid Nov. I must have sent it to the wrong address. I sent it to Customer service in Post Falls, ID. Do any of you guys have some good phone numbers and contacts?
Thanks,
wazu013

Here is the link,to the latest info,I have____phone number 1-800-326-2825 ext.184

http://www.buckknives.com/index.cfm?eve ... t.warranty

I inquired about blade replacement on my Buck 055 back in November. This is a copy of the email I received. Note Tina's email address in blue. Below are the phone numbers from their web site.

Main Line: (800) 326-2825
Warranty: (800) 215-2825, ext. 2

Knife repair (non-warranty)
Monday, November 21, 2011 1:57 PM
From: "Trina Schaffner" <[email protected]>

We do offer a blade replacement service, the cost is $10.

Please send the knife and payment to:

Buck Knives
Attn: Warranty Repair Dept.
660 S. Lochsa St.
Post Falls, ID.
83854

It is highly recommended you send your package both traceable and insured in case
the package is lost or damaged during shipping. Your shipping company will then
compensate you.
Buck Knives does not cover lost items.

We are currently in our busy season and turn around time is running
6-8 weeks from the date of arrival in our facility.

Thank you,
Service Dept.

When I sent my 110 back last spring it took over a month to get it back. They sent me a brand new one (I sent them a new one also) that was awesome and I was very pleased. Two months is some time but I guess it depends on what your having done to it. In my case I guess they just replaced the knife so it only took 4 weeks??? They are cool to work with and if you call I am sure they will make you whole.

Thanks Guys. I sent it to customer service. I'll start my calling tomorrow
wazu013

Jerry,
You info worked great. The repair dept had all my info and said I'll it get back in 2-3 weeks.
Thanks again
wazu013

jerryd6818 wrote:I inquired about blade replacement on my Buck 055 back in November. This is a copy of the email I received. Note Tina's email address in blue. Below are the phone numbers from their web site.

Main Line: (800) 326-2825
Warranty: (800) 215-2825, ext. 2

Knife repair (non-warranty)
Monday, November 21, 2011 1:57 PM
From: "Trina Schaffner" <[email protected]>

We do offer a blade replacement service, the cost is $10.

Please send the knife and payment to:

Buck Knives
Attn: Warranty Repair Dept.
660 S. Lochsa St.
Post Falls, ID.
83854

It is highly recommended you send your package both traceable and insured in case
the package is lost or damaged during shipping. Your shipping company will then
compensate you.
Buck Knives does not cover lost items.

We are currently in our busy season and turn around time is running
6-8 weeks from the date of arrival in our facility.

Thank you,
Service Dept.

Good deal glockenspiel. I only have about two more months to wait on my 055.

jerryd6818 wrote:Good deal glockenspiel. I only have about two more months to wait on my 055.

My 2 dot 110 made it home yesterday. They replaced the lock and buffed it up. It looks like a new knife.
Thanks again,
wazu013

My 055 came home this last Saturday. It only took two months but she came back with a new blade and all fluffed and buffed, shining like a diamond in a goat's a--.

Nice Jerry, Buck Knives sure is a good company in taking care of their customers - I like that.

Yes sir, Colonel. I have no complaints. I marked it so they really did swap out the blade and not the whole knife, but you can't tell just by looking at it.

Buck did a bang up job on that 55.
They have always had an awesome repair shop though.

A while ago I sent in an old 110, it took a couple of months to get it back, but it was right before hunting season, so I think they get real busy right then. Before I sent it in, it had really heavy denting in the brass bolsters and the locking mechanism failed. Buck did an awesome job at repairing the old knife and it's looked brand new when I got it back. You could still make out some faint dents, but it was beautiful.