Just back from repair and warranty.
Just back from repair and warranty.
I bought this 100 years Buck 112 in a pile of knives. A goodly portion of the tip was broke out of it, it was beat up, and no sheath. So off to Buck it went along with $10 and after about three weeks this is what arrived in the mail today along with a 25% off coupon!
While Bucks have never been my main squeeze, nobody beats the way Buck takes care of their customers. Nobody.
Now to get a sheath for it.
While Bucks have never been my main squeeze, nobody beats the way Buck takes care of their customers. Nobody.
Now to get a sheath for it.
“There are things in the old Book which I may not be able to explain, but I fully accept it as the infallible word of God, and receive its teachings as inspired by the Holy Spirit.”
Robert E. Lee
Robert E. Lee
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Re: Just back from repair and warranty.
That's fantastic. Good to hear that old fashioned customer service is still alive and well...
_____________
Mike
_____________
Mike
"If there are no Dogs in Heaven, then when I die, I want to go where they went". Will Rogers
I work hard so my Dog can have a better life...
I work hard so my Dog can have a better life...
Re: Just back from repair and warranty.
Did they replace the blade or reshape it?
Bob
Bob
- garddogg56
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- jerryd6818
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Re: Just back from repair and warranty.
Cuz, they do treat their customers well. A few years ago, my good friend John gave a Buck 055 to me for my birthday. It didn't take me long to snap the tip off the blade while doing something stoopid. Dropped it in the mail along with the requisite $10 check. A few short weeks later it came back, as good as new. I put it up and haven't carried it since.
Bob, the $10 is the fee for replacing the blade.
Bob, the $10 is the fee for replacing the blade.
Forged on the anvil of discipline.
The Few. The Proud.
Jerry D.
This country has become more about sub-groups than about it's unity as a nation.
"The #72 pattern has got to be pretty close to the perfect knife."
--T.J. Murphy 2012
The Few. The Proud.
Jerry D.
This country has become more about sub-groups than about it's unity as a nation.
"The #72 pattern has got to be pretty close to the perfect knife."
--T.J. Murphy 2012
Re: Just back from repair and warranty.
Thanks for the kind words gentlemen!
Yes sir, they replaced the blade with a new one. All I had to do was print out the form, check off the things I wanted done, and include a check for the amount listed on the form. Presto chango and here it is.
Dogg, I thought you might like that one.
Yes sir, they replaced the blade with a new one. All I had to do was print out the form, check off the things I wanted done, and include a check for the amount listed on the form. Presto chango and here it is.
Dogg, I thought you might like that one.
“There are things in the old Book which I may not be able to explain, but I fully accept it as the infallible word of God, and receive its teachings as inspired by the Holy Spirit.”
Robert E. Lee
Robert E. Lee
- supratentorial
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Re: Just back from repair and warranty.
Wow! Excellent service!
Re: Just back from repair and warranty.
That makes me regret the $1 112 I left in a second hand store with the broken tip even more. Yeah, when I went back, it was gone....
- garddogg56
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Re: Just back from repair and warranty.
Once again Colonel you gut that right they did ya good she's a BEAUTY
"On the Road Again"Willie Nelson
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Re: Just back from repair and warranty.
I'm sure it cost Buck more than $10 to do the work, pack it up and ship it back. Truly top customer service.
kj
kj
Re: Just back from repair and warranty.
That's what I was thinking. It amazes me what they can do for the prices they charge. Great company.kootenay joe wrote:I'm sure it cost Buck more than $10 to do the work, pack it up and ship it back. Truly top customer service.
kj
“There are things in the old Book which I may not be able to explain, but I fully accept it as the infallible word of God, and receive its teachings as inspired by the Holy Spirit.”
Robert E. Lee
Robert E. Lee
- jerryd6818
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Re: Just back from repair and warranty.
They may lose a buck or two on it (no pun intended) but how do you put a price on customer satisfaction and loyalty? And besides, that word of mouth is some of the best advertising you can get and it's free.
Forged on the anvil of discipline.
The Few. The Proud.
Jerry D.
This country has become more about sub-groups than about it's unity as a nation.
"The #72 pattern has got to be pretty close to the perfect knife."
--T.J. Murphy 2012
The Few. The Proud.
Jerry D.
This country has become more about sub-groups than about it's unity as a nation.
"The #72 pattern has got to be pretty close to the perfect knife."
--T.J. Murphy 2012
Re: Just back from repair and warranty.
They just got free advertising here.
Smart company!
Bob
Smart company!
Bob
Re: Just back from repair and warranty.
Buck is a hard company to beat. How many companies when you contact them with a problem have a senior Vice President contact you personally and have you a replacement knife built special? Buck did for me once. Great company.
“There are things in the old Book which I may not be able to explain, but I fully accept it as the infallible word of God, and receive its teachings as inspired by the Holy Spirit.”
Robert E. Lee
Robert E. Lee
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Re: Just back from repair and warranty.
Knife looks just like new - Buck is a great company. OH
Deep in the guts of most men is buried the involuntary response to the hunter's horn, a prickle of the nape hairs, an acceleration of the pulse, an atavistic memory of his fathers, who killed first with stone, and then with club...Robert Ruark
Re: Just back from repair and warranty.
Cool, nice to know. Have to keep that in mind.Colonel26 wrote:I bought this 100 years Buck 112 in a pile of knives. A goodly portion of the tip was broke out of it, it was beat up, and no sheath. So off to Buck it went along with $10 and after about three weeks this is what arrived in the mail today along with a 25% off coupon!
While Bucks have never been my main squeeze, nobody beats the way Buck takes care of their customers. Nobody.
Now to get a sheath for it.
IMG_0344.JPGIMG_0346.JPG
Re: Just back from repair and warranty.
Wade's got progeny that will remember this,who I expect will eventually use that knife ,and Buck becomes Colonel family tradition.
I buy roosters combs and farmers..........................................................jack knives [/b]
GEC SFOs and others at LICK CREEK CUTLERY- www.allaboutpocketknives.com/wlf
May the Father and Son bless
Lyle
GEC SFOs and others at LICK CREEK CUTLERY- www.allaboutpocketknives.com/wlf
May the Father and Son bless
Lyle
Re: Just back from repair and warranty.
Lyle, you don't understand. Them boys already have my knkves and guns divided up between them. They know who gets what. They're just waiting on me to pass! Lolwlf wrote:Wade's got progeny that will remember this,who I expect will eventually use that knife ,and Buck becomes Colonel family tradition.
The baby boy, every time I bring a new knife in looks at me with big ol puppy dog sad eyes and says, "I wish I had a knife like that for my knife roll."
“There are things in the old Book which I may not be able to explain, but I fully accept it as the infallible word of God, and receive its teachings as inspired by the Holy Spirit.”
Robert E. Lee
Robert E. Lee
Re: Just back from repair and warranty.
Would you have it any other way. Grin.
Daddy divided his guns to me and my four brothers before he passed. I got the single barrel Bay State 12 gauge I started hunting with. Daddy bought the gun from the preacher who married Mommy and Daddy. He got the money from fighting forest fires.
Congratulations to you, all the way around.
Daddy divided his guns to me and my four brothers before he passed. I got the single barrel Bay State 12 gauge I started hunting with. Daddy bought the gun from the preacher who married Mommy and Daddy. He got the money from fighting forest fires.
Congratulations to you, all the way around.
I buy roosters combs and farmers..........................................................jack knives [/b]
GEC SFOs and others at LICK CREEK CUTLERY- www.allaboutpocketknives.com/wlf
May the Father and Son bless
Lyle
GEC SFOs and others at LICK CREEK CUTLERY- www.allaboutpocketknives.com/wlf
May the Father and Son bless
Lyle