First and Last Purchase From AAPK Stores
- zzyzzogeton
- Posts: 1722
- Joined: Tue Jun 20, 2017 8:47 pm
- Location: In the Heart of Texas on the Blackland Prairie
Re: First and Last Purchase From AAPK Stores
One thing folks need to remember is that insurance is for the seller/shipper NOT the receiver of the package.
Only the sender has the paperwork needed/wanted by the post office when a claim is filed.
The onus is on the shipper to properly package the item.
And a knife should NEVER be shipped in an envelope, padded or not.
Send me a knife in an envelope and you get negative reviews due to poor shipping preparations.
Only the sender has the paperwork needed/wanted by the post office when a claim is filed.
The onus is on the shipper to properly package the item.
And a knife should NEVER be shipped in an envelope, padded or not.
Send me a knife in an envelope and you get negative reviews due to poor shipping preparations.
- americanedgetech
- Posts: 1552
- Joined: Mon Sep 04, 2017 1:40 am
- Location: Florida Pan Handle
- Contact:
Re: First and Last Purchase From AAPK Stores
With a valid insurance claim the only thing lost is the item. Neither party is missing cash.
If a claim is denied due to improper packaging, then the seller may learn from his/her loss, and amened their methods. This is my only thought on it... well, that and I believe it is appropriate to insure any package with a value above your comfort level if it is lost.
We all know how these matters work, and can/do go wrong.
If a claim is denied due to improper packaging, then the seller may learn from his/her loss, and amened their methods. This is my only thought on it... well, that and I believe it is appropriate to insure any package with a value above your comfort level if it is lost.
We all know how these matters work, and can/do go wrong.
Ken Mc.
WTB Kershaw 2120 MACHO Lockback Parts knife
I need a pile side scale. THX!
WTB Kershaw 2120 MACHO Lockback Parts knife
I need a pile side scale. THX!
Re: First and Last Purchase From AAPK Stores
Has anyone ever filed an insurance claim with the USPS? Any idea of what kind of proof is required and how long it takes to get reimbursed for an item lost in transit?
I don't know because every time I ship a knife, I package it with the expectation that it will get lost, opened/stolen and/or damaged somehow in transit. My motto is "airtight & waterproof" (I use a lot of tape). And, for any knife I ship that is worth more than $50 I always purchase enough insurance to be fully reimbursed in the event it goes MIA. Consequently, I've never had any problems with USPS shipping.
~Q~
I don't know because every time I ship a knife, I package it with the expectation that it will get lost, opened/stolen and/or damaged somehow in transit. My motto is "airtight & waterproof" (I use a lot of tape). And, for any knife I ship that is worth more than $50 I always purchase enough insurance to be fully reimbursed in the event it goes MIA. Consequently, I've never had any problems with USPS shipping.
~Q~
We are all just prisoners here of our own device.
In the master's chamber they gather for the feast.
They stab it with their steely knives but they just can't kill the beast.
(Eagles: Hotel California)
~Q~
In the master's chamber they gather for the feast.
They stab it with their steely knives but they just can't kill the beast.
(Eagles: Hotel California)
~Q~
- americanedgetech
- Posts: 1552
- Joined: Mon Sep 04, 2017 1:40 am
- Location: Florida Pan Handle
- Contact:
Re: First and Last Purchase From AAPK Stores
Around 5-6 years ago I had two hand made mast light lenses made for a 1956 Chris Craft, 28' Fly-bridge sedan.
These lenses are called Glass Bee Hives because of their shape, and there are none to be had anywhere.
The fella in Michigan that owns the original mold for them made two for me, and they were both broken in shipping due to something collapsing the package . They are around 250.00 each due to the rarity, and the work involved in making them. He has to pay to have them made plus make a profit.
He was re-reimbursed, and I received my lenses but the entire process took about five months.
These lenses are called Glass Bee Hives because of their shape, and there are none to be had anywhere.
The fella in Michigan that owns the original mold for them made two for me, and they were both broken in shipping due to something collapsing the package . They are around 250.00 each due to the rarity, and the work involved in making them. He has to pay to have them made plus make a profit.
He was re-reimbursed, and I received my lenses but the entire process took about five months.
Ken Mc.
WTB Kershaw 2120 MACHO Lockback Parts knife
I need a pile side scale. THX!
WTB Kershaw 2120 MACHO Lockback Parts knife
I need a pile side scale. THX!
Re: First and Last Purchase From AAPK Stores
Hope it all works out for you Jeff. I have received pocket knives in well constructed boxes,
paper envelopes, padded envelopes, and re-used cardboard boxes. Paper envelopes
are very risky. Re-used cardboard boxes are just slightly better.
Hope the AAPK seller learns from this.
Let us know how it all turns out.
Bob
paper envelopes, padded envelopes, and re-used cardboard boxes. Paper envelopes
are very risky. Re-used cardboard boxes are just slightly better.
Hope the AAPK seller learns from this.
Let us know how it all turns out.
Bob
Re: First and Last Purchase From AAPK Stores
for a domestic claim,
A Tracking or Label Number
The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters.
Example: 9205 5000 0000 0000 0000 00
If you don't see a number like that, look for a string of 20, 22, 26, 30, or 34 numbers.
Proof of Value
Proof of value can include:
• A sales receipt
• A paid invoice or paid bill of sale
• Statement of value and/or estimates of repair costs from a reputable dealer
• A credit card billing statement
• Receipt of costs incurred for reconstruction of non-negotiable documents
• Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed
Evidence of Insurance Purchased
Evidence of insurance includes:
• The original mailing receipt issued at the time of mailing
• The outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured
• A printed electronic online label record or a computer printout from the application used to print the label and purchase the insurance
Proof of Damage
Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.
If you received something damaged, please hang onto the original packaging and the damaged item until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later. Please do not reship the package.
A Tracking or Label Number
The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters.
Example: 9205 5000 0000 0000 0000 00
If you don't see a number like that, look for a string of 20, 22, 26, 30, or 34 numbers.
Proof of Value
Proof of value can include:
• A sales receipt
• A paid invoice or paid bill of sale
• Statement of value and/or estimates of repair costs from a reputable dealer
• A credit card billing statement
• Receipt of costs incurred for reconstruction of non-negotiable documents
• Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed
Evidence of Insurance Purchased
Evidence of insurance includes:
• The original mailing receipt issued at the time of mailing
• The outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured
• A printed electronic online label record or a computer printout from the application used to print the label and purchase the insurance
Proof of Damage
Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.
If you received something damaged, please hang onto the original packaging and the damaged item until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later. Please do not reship the package.
I have a hard time trusting someone who doesn't like dogs...but if my dog doesn't like someone, I'll trust that.
Acorn, a better friend than I deserved, gone but never forgotten...run fast and free 11-5-2018 I'll see you soon
Acorn, a better friend than I deserved, gone but never forgotten...run fast and free 11-5-2018 I'll see you soon
Re: First and Last Purchase From AAPK Stores
I have not received an email about this yet, but I was able to locate the order.
I'm going to attempt to contact the seller right after this post. I'm hoping he has responded to the buyer's messages by now if he has received them.
A lack of response to messages of this nature is not something we will allow on the AAPK platform.
The purchase was for a 3 knife lot at $9.99 with free shipping. I can see where the seller might have only been able to offer the knives at this rate with the cheapest possible ship method.
I don't think the use of a padded envelope in this particular case would be grounds to banish the seller in & of itself, but I'm thinking AAPK should consider implementing a shipping method policy going forward that would require that all knives be shipped in a box (no envelopes)...
I'm going to attempt to contact the seller right after this post. I'm hoping he has responded to the buyer's messages by now if he has received them.
A lack of response to messages of this nature is not something we will allow on the AAPK platform.
The purchase was for a 3 knife lot at $9.99 with free shipping. I can see where the seller might have only been able to offer the knives at this rate with the cheapest possible ship method.
I don't think the use of a padded envelope in this particular case would be grounds to banish the seller in & of itself, but I'm thinking AAPK should consider implementing a shipping method policy going forward that would require that all knives be shipped in a box (no envelopes)...
Bryan
Re: First and Last Purchase From AAPK Stores
Is there a difference between a padded mailer and an envelope? 99% of the knives I buy or sell come in a padded mailer and I've never had an issue either way with that. More expensive knives go in a priority box to better safeguard, but an EDC in a padded mailer is standard practice? Don't know why anyone would gripe? What gripes me is when the seller dumps a knife into a priority box with no padding at all and lets it flop around without protection. I'll take the padded mailer over that any day.
“The world is changed by your example, not by your opinion.” (Paulo Coelho)
Men make plans and God laughs
Better to remain silent and be thought a fool than to speak and to remove all doubt.
Men make plans and God laughs
Better to remain silent and be thought a fool than to speak and to remove all doubt.
Re: First and Last Purchase From AAPK Stores
And, with enough tape, even a paper envelope is protected against ripping open due to moisture or rough handling, essentially turning it into a paper envelope with a tear-proof plastic shell. The cost of enough tape to completely cover an envelope with at least one layer is negligible...a few cents at most; and just a bit more to make it airtight and waterproof.
~Q~
~Q~
We are all just prisoners here of our own device.
In the master's chamber they gather for the feast.
They stab it with their steely knives but they just can't kill the beast.
(Eagles: Hotel California)
~Q~
In the master's chamber they gather for the feast.
They stab it with their steely knives but they just can't kill the beast.
(Eagles: Hotel California)
~Q~
- jerryd6818
- Gold Tier
- Posts: 39165
- Joined: Sun Jan 04, 2009 5:23 am
- Location: The middle of the top of a bastion of Liberalism.
Re: First and Last Purchase From AAPK Stores
Not my decision to make but I agree with you Bob. I would say 85% - 90% of my knives, both coming and going, are in padded envelopes. I've only had one problem. The one problem I had was a knife (actually two knives in the same envelope) dropped in an envelope with NO padding on the knives themselves. Unfortunately you can't legislate common sense.
Edit: You're right ~Q~, one strip of packing tape would have avoided this. I don't completely cover the envelope with tape but I at least tape the ends and sometimes all four sides. Padded envelopes, paper or plastic, I'll accept or use anytime (I also pad the knife inside the envelope). If you purchase a $100++ knife from Knives Ship Free, you will receive it in a padded envelope.
This type of envelope is unacceptable although I've received knives in this type envelope and they made it okay. The secret is in the packing.
Edit: You're right ~Q~, one strip of packing tape would have avoided this. I don't completely cover the envelope with tape but I at least tape the ends and sometimes all four sides. Padded envelopes, paper or plastic, I'll accept or use anytime (I also pad the knife inside the envelope). If you purchase a $100++ knife from Knives Ship Free, you will receive it in a padded envelope.
This type of envelope is unacceptable although I've received knives in this type envelope and they made it okay. The secret is in the packing.
Forged on the anvil of discipline.
The Few. The Proud.
Jerry D.
This country has become more about sub-groups than about it's unity as a nation.
"The #72 pattern has got to be pretty close to the perfect knife."
--T.J. Murphy 2012
The Few. The Proud.
Jerry D.
This country has become more about sub-groups than about it's unity as a nation.
"The #72 pattern has got to be pretty close to the perfect knife."
--T.J. Murphy 2012
Re: First and Last Purchase From AAPK Stores
Regrading any shipping requirement policies going forward:
Maybe we need a policy that requires all knives over a certain amount be shipped in a box & anything under that stated amount can be shipped in a well padded, well sealed envelope?
...or a more lenient requirement that knives be well padded & shipped in well sealed package?
...or maybe something as simple as an illustrated guideline for suggested packaging standards?
I don't know the answer... Just thinking out loud here. Suggestions welcomed.
Maybe we need a policy that requires all knives over a certain amount be shipped in a box & anything under that stated amount can be shipped in a well padded, well sealed envelope?
...or a more lenient requirement that knives be well padded & shipped in well sealed package?
...or maybe something as simple as an illustrated guideline for suggested packaging standards?
I don't know the answer... Just thinking out loud here. Suggestions welcomed.
Bryan
Re: First and Last Purchase From AAPK Stores
I like to give my buyers the option of using the small flat rate box or if they are buying one knife the option of choosing a lower mailing cost. If they choose that the lower cost I ship in a envelope that has been taped on all four edges. Since the mailing label covers the envelopes that I use I both glue and tape the label. I would hate to loose the ability to give my buyers the option.
- peanut740
- Gold Tier
- Posts: 7575
- Joined: Fri Jan 23, 2009 2:32 pm
- Location: Ohio, along the river
- Contact:
Re: First and Last Purchase From AAPK Stores
I use both boxes and padded envelopes.If the knife has a box it is usually shipped in a box.When I use a padded envelope, I put packing tape creased around the edges.Have never had a problem.
Roger
- jerryd6818
- Gold Tier
- Posts: 39165
- Joined: Sun Jan 04, 2009 5:23 am
- Location: The middle of the top of a bastion of Liberalism.
Re: First and Last Purchase From AAPK Stores
I don't know the answer either Bryan. You can't force people to do the right thing, thus my comment above, "You can't legislate common sense". For me, the great thing about AAPK has always been it's lack of militaristic atmosphere and I would hate to see one bad apple spoil the fruit salad.
Randy's way of doing things seems sensible to me. Can you add check boxes that specify shipping in a USPS Flat Rate Priority box or another that specifies "Ship the most cost effective yet secure method".
Maybe add a packing tutorial to the seller sign up and require new store members, before they can proceed. to check the box, "I have read and understand this good shipping practices tutorial and agree to use good packing practices when shipping product to my customers" .
Are those programing nightmares? Best of luck to you with this.
Randy's way of doing things seems sensible to me. Can you add check boxes that specify shipping in a USPS Flat Rate Priority box or another that specifies "Ship the most cost effective yet secure method".
Maybe add a packing tutorial to the seller sign up and require new store members, before they can proceed. to check the box, "I have read and understand this good shipping practices tutorial and agree to use good packing practices when shipping product to my customers" .
Are those programing nightmares? Best of luck to you with this.
Forged on the anvil of discipline.
The Few. The Proud.
Jerry D.
This country has become more about sub-groups than about it's unity as a nation.
"The #72 pattern has got to be pretty close to the perfect knife."
--T.J. Murphy 2012
The Few. The Proud.
Jerry D.
This country has become more about sub-groups than about it's unity as a nation.
"The #72 pattern has got to be pretty close to the perfect knife."
--T.J. Murphy 2012
- RalphAlsip
- Posts: 2320
- Joined: Sun Feb 02, 2014 9:01 pm
- Location: Southern Illinois
Re: First and Last Purchase From AAPK Stores
Another thought is for the the system to force the seller to specify how the items will be packaged for shipping. For example options such as flat rate box, padded envelope, unpadded envelope, etc., then the buyer can decide to continue the purchase or maybe ask for different packaging. This might lead to better aligned expectations and the two parties (buyer and seller) can work it out themselves.
Re: First and Last Purchase From AAPK Stores
Not always the case but when I see a seller is charging $3.50 S&H I'm assuming padded mailer. When I see they are charging $7.50 I'm expecting priority mail. Not a bad idea to offer an option and let the buyer decide which route he wants to go.
“The world is changed by your example, not by your opinion.” (Paulo Coelho)
Men make plans and God laughs
Better to remain silent and be thought a fool than to speak and to remove all doubt.
Men make plans and God laughs
Better to remain silent and be thought a fool than to speak and to remove all doubt.
Re: First and Last Purchase From AAPK Stores
I like this idea.jerryd6818 wrote: Maybe add a packing tutorial to the seller sign up and require new store members, before they can proceed. to check the box, "I have read and understand this good shipping practices tutorial and agree to use good packing practices when shipping product to my customers" .
Perhaps something like this with an add-on that states that excessive complaints may result in revocation of seller account privileges.
Bryan
Re: First and Last Purchase From AAPK Stores
This is another idea that I like I may be able to add a variation of this idea into our platform.RalphAlsip wrote:Another thought is for the the system to force the seller to specify how the items will be packaged for shipping. For example options such as flat rate box, padded envelope, unpadded envelope, etc., then the buyer can decide to continue the purchase or maybe ask for different packaging. This might lead to better aligned expectations and the two parties (buyer and seller) can work it out themselves.
Bryan
Re: First and Last Purchase From AAPK Stores
This would probably prove to be extremely difficult for me to implement, but I'll give the idea plenty of additional thought.jerryd6818 wrote:Can you add check boxes that specify shipping in a USPS Flat Rate Priority box or another that specifies "Ship the most cost effective yet secure method"
Bryan
Re: First and Last Purchase From AAPK Stores
Bryan to save someone having to complain about AAPK stores and the way they post item.
Why don't you ask all the store managers who are having disputes with customers and ''cannot'' come to a resolution contact you.
This way you will know the seller and buyer are communicating.
I would say you would very seldom have a dispute.
I have sold a few knives and always put them in a box and packed them so they could not move.
If you are a seller of a $1 or dearer item you should take care.
It might be something you are selling cheap but to the buyer it is a item they wanted.
If you don't care you lose you customer base
Why would you no refund the $9.99 you could make more money later of the same customer.
Goodwill goes a long way.
That's just my 2c worth.
Grant
Why don't you ask all the store managers who are having disputes with customers and ''cannot'' come to a resolution contact you.
This way you will know the seller and buyer are communicating.
I would say you would very seldom have a dispute.
I have sold a few knives and always put them in a box and packed them so they could not move.
If you are a seller of a $1 or dearer item you should take care.
It might be something you are selling cheap but to the buyer it is a item they wanted.
If you don't care you lose you customer base
Why would you no refund the $9.99 you could make more money later of the same customer.
Goodwill goes a long way.
That's just my 2c worth.
Grant
Politicians should be like a good pocket knife ." Sharp and useful "
Re: First and Last Purchase From AAPK Stores
I'll likely start looking into a better way for both buyers & sellers to report unresolved issues.Shearer wrote:Bryan to save someone having to complain about AAPK stores and the way they post item.
Why don't you ask all the store managers who are having disputes with customers and ''cannot'' come to a resolution contact you.
This way you will know the seller and buyer are communicating.
I have not yet heard the seller's side of the story. For all I know, he may have or is planning to refund the buyer since this thread was started. I'm hopeful he has not been ignoring the buyer's attempts to make contact.Shearer wrote: Why would you no refund the $9.99 you could make more money later of the same customer.
Goodwill goes a long way.
When all info is available, AAPK will take action & will refund the buyer as last resort if necessary.
Bryan
Re: First and Last Purchase From AAPK Stores
Bryan I know what it's like.I managed a hire company for ten years.You had the customers ,boss and employees all pushing from different directions.Bryan wrote:I'll likely start looking into a better way for both buyers & sellers to report unresolved issues.Shearer wrote:Bryan to save someone having to complain about AAPK stores and the way they post item.
Why don't you ask all the store managers who are having disputes with customers and ''cannot'' come to a resolution contact you.
This way you will know the seller and buyer are communicating.
I have not yet heard the seller's side of the story. For all I know, he may have or is planning to refund the buyer since this thread was started. I'm hopeful he has not been ignoring the buyer's attempts to make contact.Shearer wrote: Why would you no refund the $9.99 you could make more money later of the same customer.
Goodwill goes a long way.
When all info is available, AAPK will take action & will refund the buyer as last resort if necessary.
I classed the job as I was the meat in a sandwich.You could make some of them happy and the rest wanted to bite you.
Grant
Politicians should be like a good pocket knife ." Sharp and useful "
Re: First and Last Purchase From AAPK Stores
As long as we're bitchin and hopefully educating a few people about packing methods, how about the idiots that send a display box that has a plastic insert and leaves the knife inside.
I have a hard time trusting someone who doesn't like dogs...but if my dog doesn't like someone, I'll trust that.
Acorn, a better friend than I deserved, gone but never forgotten...run fast and free 11-5-2018 I'll see you soon
Acorn, a better friend than I deserved, gone but never forgotten...run fast and free 11-5-2018 I'll see you soon
Re: First and Last Purchase From AAPK Stores
Per Ralph: " Another thought is for the the system to force the seller to specify how the items will be packaged for shipping"
I think you hit the nail on the head. Seller and buyer both know what is expected.
Bob
I think you hit the nail on the head. Seller and buyer both know what is expected.
Bob
- jerryd6818
- Gold Tier
- Posts: 39165
- Joined: Sun Jan 04, 2009 5:23 am
- Location: The middle of the top of a bastion of Liberalism.
Re: First and Last Purchase From AAPK Stores
And then there was the idiot eBay seller who shipped my knife in it's tin but just dropped the tin in one of those plastic shipping bags (no padding). For me, the tin is very cool looking and had almost as much value as the knife. Package got here with big dents in the tin.dweb1897 wrote:As long as we're bitchin and hopefully educating a few people about packing methods, how about the idiots that send a display box that has a plastic insert and leaves the knife inside.
1.jpg
I straightened it out as much as possible before taking pictures but if you look close, you can still see a dent. (front edge, right side) No, I didn't pay huge bucks for it but that's not the point.
Forged on the anvil of discipline.
The Few. The Proud.
Jerry D.
This country has become more about sub-groups than about it's unity as a nation.
"The #72 pattern has got to be pretty close to the perfect knife."
--T.J. Murphy 2012
The Few. The Proud.
Jerry D.
This country has become more about sub-groups than about it's unity as a nation.
"The #72 pattern has got to be pretty close to the perfect knife."
--T.J. Murphy 2012