Your dealing with Great Eastern Cutlery if theres a problem?

GEC specializes in highly collectable and premium quality usable pocket knives. The company's USA manufactured knives have quickly proven to be a big hit with both collectors and users who seek quality American craftsmanship.
Earl
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Re: Your dealing with Great Eastern Cutlery if theres a prob

Post by Earl »

orvet wrote:X3 ::tu::
X4 :mrgreen:


great news cbnutt ::tu::
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big monk
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Re: Your dealing with Great Eastern Cutlery if theres a prob

Post by big monk »

quote="cbnutt"]well things look better today, talked to Chris eailer, and there going to send me a autumn gold white owl, i mailed out the scout this eve back to them,since they didnt have many scouts on hand, i opted to try the white owl, as it was on my list of ones i was wanting anyway, ill probably be tempted to carry this one, as its small, anyone have one in autumn gold ? they look great in the pics.[/quote]

Great News,CB !!!!!!!_____ hope you like that ""white owl"" ::tu::
I'm not young enough,____to know everything !!!!!!!!!!!!

MONK****
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IMBand
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Re: Your dealing with Great Eastern Cutlery if theres a prob

Post by IMBand »

This post got me thinking about an #85 I got recently with plans to EDC.
When I opened the knife there was a nick in the blade, I thought maybe the distributor
or factory dropped it or that a postal inspector was somehow responsible. I did not
worry too much as my plans were to EDC and would wait until I sharpen past it, no biggie.
Well, I was thinking about this post and realized that maybe my knife was striking the
pivot pin too. Sure enough...the mar in the blade lines up EXACTLY with the center pin!!!
This #85 has moderate snap but has not cracked the Stag yet so thats good.
Here is the best pic I can get.........so you are not alone cbnutt. ::tear::

IM
:)
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cbnutt
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Re: Your dealing with Great Eastern Cutlery if theres a prob

Post by cbnutt »

good to know Imband, probly something they need to look into a bit, iam guessing just a bit shaved off the spring at the center rivot area would cure it when they make it.
Shoot low sheriff, he's ridin a Shetland.....
gino
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Re: Your dealing with Great Eastern Cutlery if theres a prob

Post by gino »

DORNBLASER--PM SENT!
-( life is too short to carry a cheap knife )-
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knifeswapper
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Re: Your dealing with Great Eastern Cutlery if theres a prob

Post by knifeswapper »

cbnutt wrote:good to know Imband, probly something they need to look into a bit, iam guessing just a bit shaved off the spring at the center rivot area would cure it when they make it.
More likely a little less off the kick or a little more off the edge would be the solution. The backspring and liners are stamped at the exact intended shape - the blade and bolsters are where most hand tuning happens during assembly. Thus any backspring problem would be evident in every knife off the assembly line.
It depends on how far you have to push the blade down from a closed position to get it to touch the backspring as to whether this is an ongoing problem or just a one-time forced issue. I have seen some recent discussion elsewhere about the hard snap causing this in some patterns. The factory fix is more than likely a round of moving the edge up a tad by sharpening.

As per the rest of the thread: As I have learned from my two kids, there are always two stories on every issue. Not that one is trying to mislead at all, just people see things differently depending on their pre-conceived notions. I would be surprised if GEC views this scenario exactly the same, but they obviously do realize that the customer has to be happy. The factory cannot refund money on a knife sold thru a distributor because a) they do not know what the customer paid for the knife, and b) they cannot be expected to refund $75 for a knife they were paid $60 wholesale for. Thus, what probably should have happened is that the factory asked the customer to contact the distributor and get a replacement for the knife - with the assurance from the factory to credit the defective knife on the next distributor order. But even this scenario leaves both the customer and the distributor (twice) eating shipping charges on a knife that has been happily in a collection for two years. But as devil's advocate I am sure the factory sees a lot of knives coming back that should be disqualified from the factory warranty; for a multitude of reasons.

So, if the factory and customer are both happy with the solution, it seems like a win-win.
Mike Latham, CollectorKnives
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gino
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Re: Your dealing with Great Eastern Cutlery if theres a prob

Post by gino »

Of all the GEC's that I own I have only had an issue with one, the 33 Conductor. I sent it back for bad blade rub and weak close on the small blade and in a few weeks it was sent back to me perfect. I was happy with the service that I recieved. ;)
-( life is too short to carry a cheap knife )-
cbnutt
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Location: Lebanon Missouri.

Re: Your dealing with Great Eastern Cutlery if theres a prob

Post by cbnutt »

knifeswapper wrote:
cbnutt wrote:good to know Imband, probly something they need to look into a bit, iam guessing just a bit shaved off the spring at the center rivot area would cure it when they make it.
More likely a little less off the kick or a little more off the edge would be the solution. The backspring and liners are stamped at the exact intended shape - the blade and bolsters are where most hand tuning happens during assembly. Thus any backspring problem would be evident in every knife off the assembly line.
It depends on how far you have to push the blade down from a closed position to get it to touch the backspring as to whether this is an ongoing problem or just a one-time forced issue. I have seen some recent discussion elsewhere about the hard snap causing this in some patterns. The factory fix is more than likely a round of moving the edge up a tad by sharpening.

As per the rest of the thread: As I have learned from my two kids, there are always two stories on every issue. Not that one is trying to mislead at all, just people see things differently depending on their pre-conceived notions. I would be surprised if GEC views this scenario exactly the same, but they obviously do realize that the customer has to be happy. The factory cannot refund money on a knife sold thru a distributor because a) they do not know what the customer paid for the knife, and b) they cannot be expected to refund $75 for a knife they were paid $60 wholesale for. Thus, what probably should have happened is that the factory asked the customer to contact the distributor and get a replacement for the knife - with the assurance from the factory to credit the defective knife on the next distributor order. But even this scenario leaves both the customer and the distributor (twice) eating shipping charges on a knife that has been happily in a collection for two years. But as devil's advocate I am sure the factory sees a lot of knives coming back that should be disqualified from the factory warranty; for a multitude of reasons.

So, if the factory and customer are both happy with the solution, it seems like a win-win.
Yes, difantly a wiw, win deal, i would difantly buy more now. ::tu::
Shoot low sheriff, he's ridin a Shetland.....
cbnutt
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Location: Lebanon Missouri.

Re: Your dealing with Great Eastern Cutlery if theres a prob

Post by cbnutt »

the white owl came in today, very nice, ill try to get a pic up if i can over the weekend, autumn gold bone, gonna see how it carries, id like to see the northfileds without the bail, but it dosnt seem very noticable so far just carrying around the house, shaving sharp right out of the box. ::tu::
Shoot low sheriff, he's ridin a Shetland.....
ssage24
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Joined: Thu Jul 26, 2012 1:56 am

Re: Your dealing with Great Eastern Cutlery if theres a prob

Post by ssage24 »

well..I am new to this forum.. I have just started to collect gec knives an i love the company.. but i have head of some of the problems with them but i have to keep reminding myself and so should everyone else if im allowed to say is that this is a very young company... so patients should be used because i do believe that chris is going to do everything that she can do personally to make every customer happy..

that being said... i have two gec knives... my first is the model 25 easy open jack in zebra wood scales with sheeps foot blade or warn cliff? beautiful knife and it is absolutely perfect fit and finish and blade centering...
te second knife is one i just got in the maill just last week and it is the model 73 scout slip joint in the burnt orange jigged bone scales.. beautiful knife....But it does have side to side blade play and i tried the vice trick with putting it in betewwn two magazines for cushoin in the vice... it worked but when i did that i closed the blade and noticed that the blade wasnt centered.. the actual blade is slightly bent... i never touched the blade... i called chris at great eastern and she said that she can get it fixed but would cost approx $25. the only thing that i asked extra was to put a better factory edge on it.. this is the one thing that i would complain about is their edging snd shapening...

Dragged out i know but i really dont know how long it will take them to fix it and send back.. anyone know the answer to that?
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