good to know Imband, probly something they need to look into a bit, iam guessing just a bit shaved off the spring at the center rivot area would cure it when they make it.
More likely a little less off the kick or a little more off the edge would be the solution. The backspring and liners are stamped at the exact intended shape - the blade and bolsters are where most hand tuning happens during assembly. Thus any backspring problem would be evident in every knife off the assembly line.
It depends on how far you have to push the blade down from a closed position to get it to touch the backspring as to whether this is an ongoing problem or just a one-time forced issue. I have seen some recent discussion elsewhere about the hard snap causing this in some patterns. The factory fix is more than likely a round of moving the edge up a tad by sharpening.
As per the rest of the thread: As I have learned from my two kids, there are always two stories on every issue. Not that one is trying to mislead at all, just people see things differently depending on their pre-conceived notions. I would be surprised if GEC views this scenario exactly the same, but they obviously do realize that the customer has to be happy. The factory cannot refund money on a knife sold thru a distributor because a) they do not know what the customer paid for the knife, and b) they cannot be expected to refund $75 for a knife they were paid $60 wholesale for. Thus, what probably should have happened is that the factory asked the customer to contact the distributor and get a replacement for the knife - with the assurance from the factory to credit the defective knife on the next distributor order. But even this scenario leaves both the customer and the distributor (twice) eating shipping charges on a knife that has been happily in a collection for two years. But as devil's advocate I am sure the factory sees a lot of knives coming back that should be disqualified from the factory warranty; for a multitude of reasons.
So, if the factory and customer are both happy with the solution, it seems like a win-win.